Paul Njoroge — Team Lead — Customer Service
Team · Customer Service · perspective: Board Member · Independent Director
Current achievement
88%
At risk
Last review Nov 28 · next review Dec 18
Open evidence
3
Overdue actions
1
Headline KPIs
Current period · target · achievement · status
| KPI | Target | Current | Achv % | Status |
|---|---|---|---|---|
| First Contact Resolution | ≥ 85% | 82% | 96% | On track |
Direct reports (3)
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