OPOS Demonstration Data Pack
East Africa Commercial Bank (EACB)
A fully synthetic regional bank. Use it to experience the complete OPOS implementation — from strategy and structure to KPIs, reviews and dashboards — without uploading any confidential information.
🇰🇪Kenya · 30 branches
🇺🇬Uganda · 20 branches
🇹🇿Tanzania · 10 branches
~ 1,500 employees
5 business units
Employees
1511
Branches
60
Countries
3
Bus Units
5
Objectives
18
KPIs
27
Risks
12
Reviews
120
Downloadable Demonstration Artifacts
Vision
To be East Africa's most trusted and most digital commercial bank by 2030.
Mission
We empower households, entrepreneurs and enterprises across East Africa with simple, secure and human banking — anywhere, any time.
Values
Customer first · Integrity always · Performance with purpose · Inclusive growth · Innovate boldly · One EACB team
Financial Sustainability
FIN
- Grow profit before tax by 18% CAGRKPIs: PBT growth %, ROE, Cost-to-Income Ratio
- Improve cost-to-income ratio to <45%KPIs: CIR, Operating cost per customer
- Diversify non-interest incomeKPIs: NII share %, Fee income growth
Market & Customer Excellence
MKT
- Grow active customer base to 4MKPIs: Active customers, NTB / month, Customer activity rate
- Lift Net Promoter Score to 60+KPIs: NPS, CSAT, Complaint resolution TAT
- Lead in SME banking across East AfricaKPIs: SME loan book, SME NTB, SME retention
Operational Excellence
OPS
- Achieve 99% straight-through-processingKPIs: STP rate, Operational losses, SLA compliance
- Cut branch waiting time to <8 minutesKPIs: Avg waiting time, Teller throughput
- Strengthen credit qualityKPIs: PAR > 30, Cost of risk, Recoveries
People & Culture
PEO
- Build a high-performance, values-led cultureKPIs: Engagement index, Values index, Manager effectiveness
- Develop next-generation banking talentKPIs: Internal fill rate, Talent readiness, Attrition (regretted)
- Reach 50/50 gender balance in leadershipKPIs: Women in leadership %, Promotion equity ratio
Digital Transformation
DIG
- Migrate 80% of transactions to digitalKPIs: Digital transactions %, Mobile MAU, App rating
- Launch AI-powered customer assistantKPIs: AI assist deflection %, First-contact resolution
- Modernise data & analytics platformKPIs: Data products live, Self-service analytics adoption
Risk, Governance & Sustainability
RGS
- Maintain regulatory capital >150% of minimumKPIs: CAR, Tier 1 ratio, Regulator findings
- Embed climate risk in lending decisionsKPIs: Green loan book, Climate-screened deals %
- Strengthen cybersecurity & resilienceKPIs: Critical vulnerabilities open, Mean time to detect, Cyber drills passed