Performance Improvement Center
Command center for every improvement plan, intervention and recovery across the organization.
Active Improvement Plans
23
+4 wk
Employees At Risk
0
+1 wk
Departments At Risk
0
0 wk
Branches At Risk
0
-1 wk
Recovery Success Rate
76%
+6 qtr
Open Interventions
14
-2 wk
Organizational Heat Map
26 units across Kenya — sized by score, colored by health band.
Daniel Kiprono
115
Janet Mutua
108
Grace Wairimu
105
Grace Atieno
104
David Mutiso
98
Aisha Hassan
98
Mary Wambui
96
Faith Nduta
96
Beatrice Cherono
89
Paul Njoroge
88
Retail Banking — Kenya
97
Operations — Kenya
89
Enterprise Risk — Kenya
93
Credit — Kenya
92
Westlands
105
CBD
98
Lucy Achieng
82
Kevin Mwangi
78
Samuel Owino
72
Thika Rd
82
Grow SME loan book by 18%
84
Digital adoption to 70%
79
Customer NPS ≥ 55
72
Employee engagement ≥ 80
66
CBK risk-based supervision
58
Cost-to-income ≤ 48%
47
AI Performance Improvement Summary
Updated 8 minutes ago · 26 signals
What requires intervention today?
3 critical units need immediate executive attention — Garissa branch, Credit Recovery dept and the cost-to-income objective. Eldoret and Kakamega are sliding into the at-risk band for a second week and should be moved into formal intervention before Friday.
Recommended actions
Open intervention · Garissa branch
CSAT 41 with -6 delta. Recommend turnaround playbook + weekly exec review.
Escalate · Credit Recovery
Score 44, attrition rising. Assign interim head and 90-day stabilization plan.
Coach · Janet Akinyi (Eldoret)
Pair with Catherine Njeri; her playbook lifted Mombasa +6 pts in 5 weeks.
Re-baseline · Cost-to-income objective
Trajectory missing target by 4 pts. Refresh KPI weights in KPI Studio.
Promote playbook · Thika → Garissa
Thika recovered in 16 weeks using the same turnaround pattern. Clone now.
Sorted by health · 13 individuals
| Name | Health | Score | Δ wk | Trajectory | Action |
|---|---|---|---|---|---|
Lucy AchiengBranch Manager · Branch · Thika Rd | Stable | 82 | -4 | ||
Kevin MwangiCustomer Service Officer · Personal · CS desk | Stable | 78 | -4 | ||
Samuel OwinoLoan Officer · Personal · Lending desk | Stable | 72 | -4 | ||
Daniel KipronoLoan Officer · Personal · Lending desk | High Performing | 115 | +4 | ||
Janet MutuaRelationship Officer · Personal · Lending desk | High Performing | 108 | +4 | ||
Grace WairimuBranch Manager · Branch · Westlands | High Performing | 105 | +4 | ||
Grace AtienoCustomer Service Officer · Personal · CS desk | High Performing | 104 | +4 | ||
David MutisoBranch Manager · Branch · CBD | High Performing | 98 | +4 | ||
Aisha HassanLoan Officer · Personal · Lending desk | High Performing | 98 | +4 | ||
Mary WambuiTeam Lead — Lending · Team · Lending Ops | High Performing | 96 | +4 | ||
Faith NdutaTeller · Personal · Teller line | High Performing | 96 | +0 | ||
Beatrice CheronoLoan Officer · Personal · Lending desk | High Performing | 89 | +0 | ||
Paul NjorogeTeam Lead — Customer Service · Team · Customer Service | High Performing | 88 | +0 |