Joseph Mwaura — Head of Operations
Department · Operations — Kenya · perspective: Board Member · Independent Director
Current achievement
89%
At risk
Last review Nov 28 · next review Dec 18
Open evidence
4
Overdue actions
2
Headline KPIs
Current period · target · achievement · status
| KPI | Target | Current | Achv % | Status |
|---|---|---|---|---|
| Straight-Through Processing | ≥ 92% | 86% | 93% | At risk |
| Channel Uptime | ≥ 99.8% | 99.4% | 99% | On track |
| Branch Ops SLA | ≥ 95% | 88% | 93% | At risk |
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