OPOS Mission Control
Notification & Action Center
3 overdue
9 open actions
Alerts & Notifications
Severity:
critical
2 alertsCustomer
performance
CSAT slipping in Nigeria Retail
CSAT 76 (target 85) — 4-week declining trend, NPS off plan by 13.
Nigeria · Retail Banking2h ago · CEO Nigeria
Governance
risk
Egypt FX liquidity risk elevated
EGP devaluation pressuring USD obligations; CAR buffer at 1.2pp above floor.
Egypt5h ago · Group CRO
high
3 alertsPeople
review
Review compliance below 70%
FY26 H2 review completion at 67% group-wide — 4pp short of plan.
GroupToday · Group CHRO
Governance
evidence
Evidence verification backlog growing
42 evidence items awaiting verification > 7 days; SLA breached on 11.
GroupToday · Evidence Office
Innovation
objective
Strategic objective 'Cloud migration' off pace
41% complete vs 60% planned — innovation perspective dropping.
GroupYesterday · Group CTO
medium
3 alertsCustomer
survey
Customer pulse survey response rate low
Response rate at 38% (target 60%) — 5 days remain in window.
GroupYesterday · Customer Excellence
Process
performance
Branch performance variance increasing
Coefficient of variation across 142 KE branches up to 0.18.
Kenya · Branches2 days ago · Group COO
People
performance
Engagement dipping in Operations
Engagement index at 74 (target 80); driver: workload & enablement.
Operations3 days ago · Head of Ops
low
1 alertGovernance
risk
ESG disclosure deadline approaching
GRI Universal disclosure due in 14 days; 18% of data points outstanding.
Group4 days ago · Group Sustainability