OPOS Group
Multi-Country Performance Operating System
Group → Country → BU → Region → Branch → Department
KPI Cascading · Group → Country → BU → Branch
Every Group KPI cascades downward, with each level inheriting accountability and a localized target. Variance against the Group target is highlighted per country.
Financial
Return on EquityGroup 19.4% / target 18%
🇰🇪Kenya21.2%
🇳🇬Nigeria16.4%
🇿🇦South Africa19.8%
🇷🇼Rwanda24.1%
🇪🇬Egypt14.2%
🇦🇪UAE23.6%
🇬🇧United Kingdom17.1%
Financial
Cost-to-Income RatioGroup 46.2% / target 48%
🇰🇪Kenya44.8%
🇳🇬Nigeria51.2%
🇿🇦South Africa47%
🇷🇼Rwanda41.6%
🇪🇬Egypt56.4%
🇦🇪UAE38.9%
🇬🇧United Kingdom49.4%
Customer
Customer Satisfaction (CSAT)Group 82/100 / target 85/100
🇰🇪Kenya86/100
🇳🇬Nigeria76/100
🇿🇦South Africa84/100
🇷🇼Rwanda91/100
🇪🇬Egypt73/100
🇦🇪UAE90/100
🇬🇧United Kingdom81/100
Customer
Net Promoter ScoreGroup 41 / target 45
🇰🇪Kenya48
🇳🇬Nigeria32
🇿🇦South Africa44
🇷🇼Rwanda58
🇪🇬Egypt28
🇦🇪UAE52
🇬🇧United Kingdom38
Innovation
Digital Adoption RateGroup 64% / target 70%
🇰🇪Kenya72%
🇳🇬Nigeria58%
🇿🇦South Africa66%
🇷🇼Rwanda78%
🇪🇬Egypt52%
🇦🇪UAE84%
🇬🇧United Kingdom70%
People
Employee EngagementGroup 81% / target 80%
🇰🇪Kenya84%
🇳🇬Nigeria76%
🇿🇦South Africa80%
🇷🇼Rwanda88%
🇪🇬Egypt72%
🇦🇪UAE84%
🇬🇧United Kingdom78%
Process
Service Turnaround TimeGroup 28hrs / target 24hrs
🇰🇪Kenya22hrs
🇳🇬Nigeria36hrs
🇿🇦South Africa26hrs
🇷🇼Rwanda18hrs
🇪🇬Egypt41hrs
🇦🇪UAE16hrs
🇬🇧United Kingdom24hrs
Governance
Regulatory Compliance IndexGroup 93% / target 95%
🇰🇪Kenya96%
🇳🇬Nigeria88%
🇿🇦South Africa94%
🇷🇼Rwanda97%
🇪🇬Egypt86%
🇦🇪UAE95%
🇬🇧United Kingdom96%