OPOS Group
Multi-Country Performance Operating System
Group → Country → BU → Region → Branch → Department
AED 1.8B
Revenue (Local)
28.3% margin
USD 496.8M
Revenue (USD)
Reporting currency
1,620
Headcount
3 business units
42
Branches
Physical & digital
Strategic Perspective Performance
Financial
92
Customer
88
Process
86
People
84
Innovation
88
Governance
92
Private Banking
91
Head · Hassan A. · 420 staff
AED 820.0M
Corporate Banking
88
Head · Reem S. · 740 staff
AED 720.0M
Islamic Finance
86
Head · Khalid R. · 460 staff
AED 300.0M
Cascaded KPIs · UAE
| KPI | Perspective | Group Target | Country Actual | Status |
|---|---|---|---|---|
| Return on Equity | Financial | 18% | 23.6% | On track |
| Cost-to-Income Ratio | Financial | 48% | 38.9% | On track |
| Customer Satisfaction (CSAT) | Customer | 85/100 | 90/100 | On track |
| Net Promoter Score | Customer | 45 | 52 | On track |
| Digital Adoption Rate | Innovation | 70% | 84% | On track |
| Employee Engagement | People | 80% | 84% | On track |
| Service Turnaround Time | Process | 24hrs | 16hrs | On track |
| Regulatory Compliance Index | Governance | 95% | 95% | On track |
Nairobi HQ
Nairobi · 412 staff
91
Mombasa
Coast · 287 staff
88
Kisumu
Nyanza · 198 staff
93
Nakuru
Rift Valley · 124 staff
84
Eldoret
Rift Valley · 156 staff
87
Country Risk Spotlight
Concentration risk in real-estate exposure