OPOS Group
Multi-Country Performance Operating System
Group → Country → BU → Region → Branch → Department
NGN 612.0B
Revenue (Local)
18.9% margin
USD 397.8M
Revenue (USD)
Reporting currency
6,210
Headcount
3 business units
198
Branches
Physical & digital
Strategic Perspective Performance
Financial
81
Customer
76
Process
74
People
78
Innovation
68
Governance
84
Retail Banking
78
Head · Chinedu O. · 3,640 staff
NGN 280.0B
Corporate Banking
81
Head · Funmi A. · 1,880 staff
NGN 245.0B
Asset Management
76
Head · Tunde B. · 690 staff
NGN 87.0B
Cascaded KPIs · Nigeria
| KPI | Perspective | Group Target | Country Actual | Status |
|---|---|---|---|---|
| Return on Equity | Financial | 18% | 16.4% | Off track |
| Cost-to-Income Ratio | Financial | 48% | 51.2% | Off track |
| Customer Satisfaction (CSAT) | Customer | 85/100 | 76/100 | Off track |
| Net Promoter Score | Customer | 45 | 32 | Off track |
| Digital Adoption Rate | Innovation | 70% | 58% | Off track |
| Employee Engagement | People | 80% | 76% | Off track |
| Service Turnaround Time | Process | 24hrs | 36hrs | Off track |
| Regulatory Compliance Index | Governance | 95% | 88% | Off track |
Nairobi HQ
Nairobi · 412 staff
91
Mombasa
Coast · 287 staff
88
Kisumu
Nyanza · 198 staff
93
Nakuru
Rift Valley · 124 staff
84
Eldoret
Rift Valley · 156 staff
87
Country Risk Spotlight
FX liquidity squeeze on USD obligations