OPOS Group
Multi-Country Performance Operating System
Group → Country → BU → Region → Branch → Department
GBP 412.0M
Revenue (Local)
19.6% margin
USD 523.2M
Revenue (USD)
Reporting currency
1,140
Headcount
0 business units
18
Branches
Physical & digital
Strategic Perspective Performance
Financial
82
Customer
80
Process
78
People
79
Innovation
74
Governance
88
Cascaded KPIs · United Kingdom
| KPI | Perspective | Group Target | Country Actual | Status |
|---|---|---|---|---|
| Return on Equity | Financial | 18% | 17.1% | Off track |
| Cost-to-Income Ratio | Financial | 48% | 49.4% | Off track |
| Customer Satisfaction (CSAT) | Customer | 85/100 | 81/100 | Off track |
| Net Promoter Score | Customer | 45 | 38 | Off track |
| Digital Adoption Rate | Innovation | 70% | 70% | On track |
| Employee Engagement | People | 80% | 78% | Off track |
| Service Turnaround Time | Process | 24hrs | 24hrs | On track |
| Regulatory Compliance Index | Governance | 95% | 96% | On track |
Nairobi HQ
Nairobi · 412 staff
91
Mombasa
Coast · 287 staff
88
Kisumu
Nyanza · 198 staff
93
Nakuru
Rift Valley · 124 staff
84
Eldoret
Rift Valley · 156 staff
87
Country Risk Spotlight
FCA Consumer Duty enforcement (Q2)