OPOS Group
Multi-Country Performance Operating System
Group → Country → BU → Region → Branch → Department
ZAR 9.4B
Revenue (Local)
24.1% margin
USD 508.7M
Revenue (USD)
Reporting currency
3,140
Headcount
0 business units
88
Branches
Physical & digital
Strategic Perspective Performance
Financial
86
Customer
82
Process
80
People
81
Innovation
76
Governance
90
Cascaded KPIs · South Africa
| KPI | Perspective | Group Target | Country Actual | Status |
|---|---|---|---|---|
| Return on Equity | Financial | 18% | 19.8% | On track |
| Cost-to-Income Ratio | Financial | 48% | 47% | On track |
| Customer Satisfaction (CSAT) | Customer | 85/100 | 84/100 | Off track |
| Net Promoter Score | Customer | 45 | 44 | Off track |
| Digital Adoption Rate | Innovation | 70% | 66% | Off track |
| Employee Engagement | People | 80% | 80% | On track |
| Service Turnaround Time | Process | 24hrs | 26hrs | Off track |
| Regulatory Compliance Index | Governance | 95% | 94% | Off track |
Nairobi HQ
Nairobi · 412 staff
91
Mombasa
Coast · 287 staff
88
Kisumu
Nyanza · 198 staff
93
Nakuru
Rift Valley · 124 staff
84
Eldoret
Rift Valley · 156 staff
87
Country Risk Spotlight
Load-shedding impact on branch uptime